The short version
This policy covers Divine Ragas Premium (monthly ₹49 and yearly ₹499, as shown in the app at the time of purchase). It forms part of our Terms & Conditions.
How billing works
- You subscribe inside the app. The charge is made by Google Play (Android) or the Apple App Store (iPhone and iPad) to the payment method on your store account.
- Divine Ragas does not collect or store your payment details.
- Plans renew automatically each month or year until you cancel, at the price shown when you subscribed.
How to cancel
Cancelling stops the next renewal. You keep Premium until the end of the period you have already paid for.
On Android (Google Play)
- Open the Google Play Store and tap your profile picture.
- Go to Payments & subscriptions → Subscriptions.
- Choose Divine Ragas and tap Cancel subscription.
Google’s guide: Cancel, pause or change a subscription on Google Play.
On iPhone or iPad (App Store)
- Open Settings and tap your name.
- Tap Subscriptions and choose Divine Ragas.
- Tap Cancel Subscription.
Apple’s guide: Cancel a subscription from Apple.
When you can get a refund
Subscription fees are generally non-refundable once a billing period has started and Premium has been available to you. We do make exceptions in these cases, and we will support a refund request when:
- you were charged twice for the same period, or charged after you cancelled in time;
- a technical fault on our side stopped you from using Premium for a significant part of the period;
- a purchase was made by someone else without your permission and you tell us promptly; or
- the law gives you a right to a refund.
Refunds are normally for the most recent charge, and we ask that you contact us within 7 days of it.
How to ask for a refund
Google Play
Google lets you request a refund yourself for a recent purchase. After that window, or if the request is declined, contact us and we will review it. Google’s guide: Request a refund for Google Play purchases.
App Store
Apple processes refunds for App Store purchases. Request one at reportaproblem.apple.com. We cannot issue refunds for Apple purchases ourselves, but we will share any information Apple asks for.
Contact Divine Ragas
Email mail@divineragas.com with the subject “Refund request”. Please include the mobile number or email on your account, the date and amount of the charge, the order number from your store receipt, and a short description of what went wrong. We will reply within 5 working days.
How long refunds take
Once approved, the store sends the refund to your original payment method. This usually takes 5 to 10 working days, depending on your bank or payment provider.
Plan changes and price changes
- You can switch between monthly and yearly through your store account. The change normally takes effect at the next renewal.
- If we change the price, we tell you before it applies. You are not charged the new price unless you accept it, or choose not to cancel where the store requires your consent.
After you cancel
Premium stays active until your paid period ends. Afterwards your account returns to the free plan. Your playlists and liked songs stay, but offline downloads stop playing.
Contact us
Divine Ragas
First Floor, Kooliyadan Plaza
Vellangallur, Thrissur
Kerala, India
Phone: +91 98471 21669
Email: mail@divineragas.com