Our approach
Divine Ragas (“we”, “us”) respects your privacy. This policy explains what personal data we collect when you use the Divine Ragas app and website, why we collect it, who we share it with, and the choices and rights you have. It is written to meet the requirements of India’s Digital Personal Data Protection Act, 2023, Google Play’s User Data policy and Apple’s App Store guidelines.
Data controller: Divine Ragas, First Floor, Kooliyadan Plaza, Vellangallur, Thrissur, Kerala, India.
What we collect
Information you give us
- Account details: your mobile number (for one-time-password sign-in), or the name, email address and profile picture shared by Google or Apple if you choose that sign-in.
- Profile and library: a display name or avatar you choose, songs you like, playlists you create, artists you follow and tracks you download.
- Support messages: anything you send us when you contact support.
Information collected as you use the app
- Listening activity: tracks played, listening history, searches, and how you use features, used to build playlists made for you.
- Device and app data: device model, operating system version, app version, language, crash logs, performance data, and an IP address.
- Identifiers: a device or installation identifier.
- Push notification token: so we can send notifications you have allowed.
- Approximate location: derived from your IP address, to show region-relevant content and comply with licensing. We do not collect precise GPS location.
Information from stores
When you buy Premium, Google Play or the App Store tells us your plan, its status and renewal dates and a purchase token. We do not receive your card, UPI or bank details.
What we do not collect
We do not access your contacts, photos, files, camera or microphone for any purpose other than what you explicitly start. If you use voice search, the microphone is used only while you hold or tap the voice button, and only to turn your speech into a search.
How we use your data
| Purpose | Data used |
|---|---|
| Create and secure your account, sign you in | Mobile number, Google or Apple account details, device identifiers |
| Provide the Service: play, download, sync your library | Profile, library, listening activity |
| Personalise recommendations and playlists | Listening activity, searches, follows |
| Manage Premium and prevent misuse | Purchase status, device identifiers |
| Send notifications you allow | Push token, preferences, listening activity |
| Fix bugs and improve the app | Crash logs, performance and usage data |
| Meet legal duties and handle support or disputes | Account and transaction records, support messages |
We process your data on the basis of your consent and, where the law allows, for legitimate uses such as providing the service you asked for, security and compliance with the law.
Listening and your beliefs
What a person listens to can say something about their beliefs. We treat listening data with extra care:
- We do not ask for your religion or beliefs when you sign up.
- We do not use your listening to work out, label or record your religion or beliefs.
- We do not use it to target ads, and we do not sell it.
- You can clear your listening history in the app, and you can delete all of it by deleting your account.
Who we share data with
We do not sell your personal data. We share it only in these ways:
- Service providers that work for us under contract, such as cloud hosting, content delivery, SMS or OTP delivery, push notifications, crash reporting and analytics.
- Google and Apple when you sign in with them or buy Premium.
- Rights holders and licensors, in aggregate form, to report how content is played.
- Authorities and advisers when the law requires it, to enforce our terms or to protect rights and safety.
- A successor if Divine Ragas is merged or acquired, with notice to you and the same protections.
Your choices and controls
- Notifications: turn them off in your device settings or in the app.
- Listening history: you can clear it in the app, which also resets recommendations.
- Permissions: you can withdraw any permission, such as microphone, at any time in your device settings.
- Delete your data: see Delete your account.
Your rights
Under the Digital Personal Data Protection Act, 2023, you have the right to:
- Know what personal data we hold about you and how it is processed.
- Correct inaccurate data and complete or update it.
- Ask us to erase your personal data.
- Withdraw your consent at any time, as easily as you gave it.
- Raise a grievance with us, and, if unresolved, complain to the Data Protection Board of India.
- Nominate another person to exercise these rights if you die or become unable to do so.
To use any of these rights, write to mail@divineragas.com. We may need to verify your identity first, and we aim to respond within 30 days.
How long we keep data
- Account, library and listening data are kept while your account is active.
- After you delete your account, we remove or anonymise your personal data within 30 days. Encrypted backups are overwritten within a further 60 days.
- We keep records we must keep by law, such as purchase and tax records, for the period the law requires.
- Crash and diagnostic logs are kept for a limited period and then deleted or anonymised.
Security
We use encryption in transit, access controls and secure hosting to protect your data, and we limit access to the people who need it. No system is perfectly secure, so please keep your sign-in details private. If a breach affects your personal data, we will notify you and the authorities as the law requires.
Where your data is stored
Your data may be stored and processed on servers in India or in other countries where our service providers operate. We take steps to make sure they protect your data to a standard consistent with this policy and the law.
Children
Divine Ragas is not directed at children under 18. We do not knowingly collect personal data from anyone under 18 without verifiable parental consent, and we do not track or show behaviour-based ads to children. If you believe a child has given us data without consent, contact us and we will delete it.
Third-party links
The app and website may link to other sites, such as Google Play, the App Store or a temple’s live stream. Their privacy practices are their own, so please read their policies.
Changes to this policy
We may update this policy as our practices or the law change. We will post the new version here with a new “Last updated” date and tell you in the app if the changes are significant.
Contact and grievances
Divine Ragas
First Floor, Kooliyadan Plaza
Vellangallur, Thrissur
Kerala, India
Phone: +91 98471 21669
Email: mail@divineragas.com
For privacy requests and grievances, email the address above with the subject line “Privacy request”, and tell us the mobile number or email linked to your account so that we can find it.